How to Cancel Your PeopleSmart Subscription: A Step-by-Step Guide

March 12, 2024

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If you’ve decided you no longer need your PeopleSmart subscription, you’re in the right place. In this comprehensive guide, we’ll walk you through exactly how to cancel, whether you prefer to do it online or by contacting customer support.

As the Director of Marketing at Fonespy, with over a decade of experience managing subscription services like PeopleSmart, I’ve guided thousands of customers through the cancellation process. I’ll share insider tips and answer all your questions so you can cancel with confidence. Let’s get started!

What is PeopleSmart?

Peoplesmart 1

PeopleSmart is an online subscription service that provides access to an extensive database of public records and background information on individuals in the United States. With a PeopleSmart subscription, you can look up details like:

  • Contact information
  • Social media profiles
  • Criminal records
  • Property ownership
  • Marriage and divorce records

Plans are available at various price points, and subscribers can access this data for personal or professional use.

Why You Might Want to Cancel Your PeopleSmart Subscription

There are a few reasons you may be ready to cancel your PeopleSmart subscription:

  1. You no longer need the service
  2. You’ve found a similar service at a better price
  3. You’re concerned about the privacy implications
  4. The subscription cost no longer fits your budget

Whatever your reason, canceling is straightforward and can be done at any time.

How to Cancel Your PeopleSmart Subscription

You have two options for canceling your PeopleSmart subscription: online through your account or by contacting customer support. If you’d rather just opt out of PeopleSmart’s directory entirely, we have a step-by-step guide for that too.

Option 1: Cancel Online

The easiest way to cancel your PeopleSmart subscription is online through your account. Here’s a simple step-by-step:

Step 1: Log into Your PeopleSmart Account

Go to the PeopleSmart website and click “Login” in the top-right corner of the page. Enter your email address and password to access your account.

Peoplesmart Login

Step 2: Navigate to the Subscription Page

Once logged in, click on the “My Account” link at the top of the page. This will take you to your account overview.

Step 3: Click “Cancel Membership”

Scroll down to the “Membership” section and look for the “Cancel My Membership” link. Click this to begin the cancellation process.

Step 4: Confirm Cancellation

Follow the on-screen prompts to confirm you want to cancel. You may be asked to provide a reason for canceling or offered a discount to stay. If you still wish to proceed, click “Confirm Cancellation.”

Step 5: Check Your Email for Confirmation

After confirming, you should receive an email verifying your membership has been canceled. If you don’t see it within a few minutes, check your spam folder.

Option 2: Cancel via Customer Support

If you prefer, you can also cancel your PeopleSmart subscription by contacting their customer support team. There are three ways to reach them:

Canceling by Phone

To cancel by phone, call PeopleSmart customer service at 1-267-846-5087. Wait times are typically a few minutes.

Peoplesmart Canceling By Phone

Once connected, tell the representative you want to cancel your subscription. They will likely ask for your account information to verify your identity.

The representative will process your cancellation request while you’re on the phone and confirm it’s been completed. Just to be safe, get the name of the rep you spoke with and note the date and time of the call.

Canceling by Email

Another way to contact PeopleSmart customer service is by email. Here’s how:

  1. Draft an email requesting to cancel your subscription. Include your account details and reason for canceling.
  2. Send the email to
  3. Watch for a response confirming your cancellation, typically within 24-48 hours.

Using the Contact Form

Finally, you can submit a cancellation request through PeopleSmart’s contact form.

  1. Navigate to the contact form and select “Cancel my Account” as the topic.
  2. Fill in your name, email address, and a brief message requesting to cancel.
  3. Click “Submit.”
Peoplesmart Using The Contact Form

A customer service representative will email you shortly with confirmation of your cancellation and any next steps.

Frequently Asked Questions

Still have questions about canceling your PeopleSmart subscription? Here are answers to some common ones:

Can I get a refund from PeopleSmart?

Yes, when you cancel your subscription, PeopleSmart will refund you for any unused time remaining on your current billing period. The refund will be issued to your original payment method within 5-10 business days.

Will canceling delete my PeopleSmart account?

No, canceling your subscription will not automatically delete your account. Your account and any saved searches will remain, but you won’t be able to perform new searches or access background reports without an active subscription.

To delete your account entirely after canceling, you’ll need to contact PeopleSmart customer service by phone, email, or contact form and request account deletion.

How long does it take for a cancellation to go through?

Online cancellations are processed immediately. Phone, email, and contact form cancellations are typically processed the same business day if submitted before 5pm ET. Requests received after hours or on weekends and holidays will be processed on the next business day.

Can I reactivate my subscription after canceling?

Yes! You can reactivate your PeopleSmart subscription at any time by logging into your account and selecting a new membership plan. Any searches or background reports you saved while your account was active will still be available. Check out our PeopleSmart review for details on current plans and pricing.

I’m having trouble canceling, what should I do?

If you run into any issues or errors when trying to cancel online, the best thing to do is contact PeopleSmart’s customer support team for assistance. They’re available by phone and email Monday-Friday from 9am-8pm ET.

Key Takeaways

  • PeopleSmart subscriptions can be canceled online through your account or by contacting customer support
  • Canceling online is quickest, but phone, email, and contact form options are also available
  • Canceling stops billing but doesn’t delete your account
  • Refunds are issued for unused time after a subscription is canceled
  • Subscriptions can be reactivated through your account as long as it hasn’t been deleted
  • Contact PeopleSmart customer service if you encounter any issues or have additional questions


Canceling a PeopleSmart subscription is a straightforward process, but it’s important to understand the steps involved and your options for contacting customer support if needed. By following the instructions outlined in this guide, you can cancel with confidence, receive any eligible refund, and stop future billing.

Remember, while canceling will end your paid subscription, your account and search history will remain until you take the extra step of requesting deletion.