IDtrue Reviews 2024: An In-Depth Look at This Background Check Service

March 19, 2024

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Are you considering using IDtrue to run a background check on someone? With so many sites offering these services, it can be hard to know which ones to trust. In this comprehensive guide, we’ll take a deep dive into IDtrue reviews to determine if it’s a legitimate, accurate and worthwhile service.

What is IDtrue?


IDtrue is an online background check company founded in 2013 and based in Los Angeles. It allows users to search public records and uncover information about people, such as:

  • Contact info like phone numbers and email addresses
  • Current and past addresses
  • Criminal records
  • Sex offender status
  • Social media profiles
  • Relatives and associates

The company claims to provide fast, confidential background reports by scouring billions of public records. But is IDtrue reliable and trustworthy? Let’s examine some key factors.

How IDtrue Works

To use IDtrue, you simply enter a person’s name and city/state or their phone number. The site then searches through databases of publicly available information and compiles a report, usually within a few minutes.

IDtrue offers two main types of searches:

  1. People Search – Enter a name and location to uncover contact info, criminal records, and more.
  2. Reverse Phone Lookup – Enter a phone number to find out who it belongs to and their location.

The site is fairly straightforward and user-friendly, without many extra features or search options that could complicate things.

IDtrue’s Pricing

IDtrue doesn’t offer a free trial or the ability to purchase single reports. Instead, it operates on a subscription basis:

  • 1-Month Plan: $22.86
  • 3-Month Plan: $14.86/month

With these plans, you receive unlimited standard background reports. However, IDtrue does charge an additional fee for enhanced reports that include more details.

Is IDtrue Accurate?

Accuracy is one of the most important considerations for any background check service. Based on IDtrue reviews from actual users, the site seems to return generally accurate results and does a decent job finding current contact information.

However, some users noted that the information was not always fully up-to-date. Especially for criminal records, the data may be missing recent cases or jurisdictions. IDtrue acknowledges that it can’t guarantee 100% accuracy since it relies on public records databases, which can have errors or omissions.

Additionally, IDtrue does not verify the data in its reports. The site simply aggregates public records without independently confirming the information. So while IDtrue appears fairly reliable, it’s best to think of the reports as a starting point for further research rather than definitive facts.

Is IDtrue Safe and Legal?

IDtrue emphasizes that it takes user privacy and security seriously. The site uses Norton and McAfee security and encryption to protect customers’ personal information. It also allows users to search anonymously without notifying the person they are searching for.

However, it’s crucial to note that IDtrue is not FCRA compliant. This means the reports cannot legally be used for employment, tenant screening, credit checks or other official purposes. IDtrue is meant for informal personal searches only.

IDtrue’s Customer Service

Idtrue's Customer Service

One area where IDtrue seems to fall short is customer support. Many IDtrue reviews mention difficulty reaching a real person or getting issues resolved in a timely manner.

The company does offer phone and email support. But based on reports, wait times may be long and the reps are not always knowledgeable or helpful. The site also lacks live chat support.

To cancel your IDtrue membership, you must call their customer service line directly. There is no online cancellation option, which many users found frustrating. If you wish to remove your personal information from IDtrue’s database, you can opt out here.

IDtrue Alternatives

If you’re not fully sold on IDtrue, there are plenty of other reputable background check services to consider. Some top alternatives include:

  • BeenVerified – More comprehensive reports that include education history and images. Pricier but users praise accuracy.
  • Instant Checkmate – In-depth, easy to read reports. Excellent customer reviews and A+ BBB rating.
  • TruthFinder – Detailed, user-friendly reports. Also offers a useful mobile app for on-the-go searches.
  • Intelius – Accurate, affordable reports with helpful visualizations of family trees and timelines. Solid user ratings.

Final Verdict on IDtrue

So, is IDtrue legitimate and worth using? Based on our research into IDtrue reviews, the site appears generally trustworthy and returns accurate data overall. The straightforward search process and affordable subscription plans are also points in its favor.

However, IDtrue’s mediocre customer service, lack of FCRA compliance, and occasional outdated info are drawbacks to consider. It may work well for casual personal searches but isn’t ideal for situations requiring verified, fully up-to-date facts.

Ultimately, the choice comes down to your unique needs and preferences. While IDtrue is a decent contender, it doesn’t stand out as the absolute best background check service. We recommend comparing a few options before committing.

Key Takeaways

  • IDtrue is a legitimate background check company founded in 2013
  • It offers people searches and reverse phone lookups starting at $14.86/mo
  • Reports are generally accurate but may contain some outdated information
  • IDtrue takes privacy seriously but lacks FCRA compliance
  • Customer support seems lacking based on user reviews
  • Several highly rated IDtrue alternatives are available

IDtrue FAQs

  1. Is IDtrue free? No, IDtrue does not offer a free version or trial. The cheapest plan starts at $14.86/month.
  2. Can I use IDtrue for employment or tenant screening? No. IDtrue is not FCRA compliant so it can only be used for personal searches, not official purposes.
  3. Will the person I search for be notified? No, IDtrue allows you to search anonymously without alerting the individual.
  4. Is my personal information safe on IDtrue? IDtrue uses encryption and Norton/McAfee security software to protect user data. However, no online platform is 100% immune to breaches.
  5. What if I find inaccurate information in my IDtrue report? You can contact IDtrue’s customer support to file a dispute and request that erroneous information be reinvestigated or removed.
  6. How do I cancel my IDtrue membership? You must contact IDtrue’s customer service by phone to cancel. There is no option to cancel your subscription online.
  7. Does IDtrue offer a mobile app? No, IDtrue does not currently have a mobile app. Reports can only be accessed via web browsers.
  8. What is IDtrue’s refund policy? IDtrue does not openly list a refund policy on its site. Your best bet is to contact customer service directly with any refund requests.