How to Cancel Your ID True Subscription and Get a Refund

March 19, 2024

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Are you looking to cancel your ID True subscription? Whether you no longer need the service or are unsatisfied with the information provided, this comprehensive guide will walk you through the cancellation process step-by-step. We’ll also cover how to potentially get a refund and suggest some alternative background check services.

Before diving into the cancellation details, you may want to read our in-depth review of ID True to better understand the service and its features.

What is ID True?


ID True is a public records search service that provides background reports and contact information on nearly any U.S. resident. It compiles data from various sources to generate comprehensive reports that may include:

  • Current and past addresses
  • Phone numbers and email addresses
  • Criminal records and arrest history
  • Marriage and divorce records
  • Social media profiles
  • Relatives and known associates

Businesses often use ID True to conduct background checks on potential employees, while individuals may use it to locate old friends or research a new acquaintance. The company, founded in 2013, is a subsidiary of Main Street Response, LLC based in Simi Valley, California.

Why You Might Want to Cancel ID True

There are a few reasons why you may want to cancel your ID True subscription:

  1. You found the information you needed and no longer require the service.
  2. The reports lacked accuracy or contained outdated information.
  3. You experienced poor customer service or had difficulty contacting support.
  4. The subscription cost exceeds your budget or you found a more affordable alternative.

Whatever your reason, canceling ID True is a straightforward process, though reaching a live customer representative can require persistence.

How to Cancel ID True

ID True offers two main ways to cancel your subscription – by phone or through the third-party service DoNotPay. Unfortunately, there is no option to cancel online through your account or by email. Below are step-by-step instructions for both cancellation methods.

Cancel ID True by Phone

The primary way to cancel ID True is by calling their customer support line. Here’s how:

  1. Gather your account information, including your full name, email address, last 4 digits of the credit card on file, and billing amount.
  2. Call ID True customer service at 1-800-443-2205. Support hours are Monday through Friday, 6 AM to 6 PM Pacific Time.
  3. Inform the representative that you want to cancel your subscription. Provide your account details as requested.
  4. Ask about eligibility for a refund, especially if you recently signed up. ID True’s refund policy is case-by-case.
  5. Obtain confirmation of the cancellation, preferably by email. Keep this for your records as proof.
Idtrue's Customer Service

Calling to cancel can be frustrating and time-consuming, as ID True is known for long hold times and limited support availability. If you prefer to avoid the phone, consider using DoNotPay.

Cancel ID True with DoNotPay

DoNotPay is a third-party service that specializes in handling subscription cancellations on your behalf. If ID True’s phone support proves challenging, DoNotPay can relieve the burden. Here’s how it works:

  1. Sign up for DoNotPay via your web browser.
  2. Tell DoNotPay that you want to cancel your ID True subscription.
  3. Provide your ID True account details so DoNotPay can process the cancellation.
  4. Wait for confirmation of the cancellation from DoNotPay, usually within 48 hours.

This approach saves you time and the hassle of navigating lengthy phone menus or waiting on hold. However, it does require signing up for an additional service.

Other Ways to Cancel ID True

Unfortunately, ID True does not allow you to cancel your subscription via email, live chat, their website, or an app. You must call to speak with a representative or use DoNotPay’s service.

If you experience difficulty canceling via phone or DoNotPay, consider the following:

  • Contact your credit card company or bank to stop payments to ID True. Specify that you’ve tried to cancel but were unsuccessful.
  • File a complaint with the Better Business Bureau detailing your inability to cancel the service. ID True may reach out to resolve the issue.
  • As a last resort, consult with a consumer protection attorney to explore your options for canceling and obtaining a refund.

If you’re not looking to cancel but want to remove your personal information from ID True’s database, read our guide on how to opt out of ID True.

ID True Refund Policy

ID True considers refund requests on an individual basis. Their terms of service do not guarantee refunds, even for unused time on your subscription.

However, it’s always worth asking, especially if you canceled shortly after signing up or are dissatisfied with the service. Some customers have reported successfully getting a refund by calling customer service and escalating their case to a supervisor.

If you used a third-party like DoNotPay to cancel, they may have additional policies around refunds or guarantees. Check their terms of service or contact their support for more information.

Ultimately, don’t expect a refund from ID True, but it never hurts to inquire politely. The worst they can say is no.

ID True Cancellation FAQ

Can I cancel ID True online?

No, ID True does not offer an option to cancel through your online account. You must call customer service at 1-800-443-2205 or use a third-party cancellation service like DoNotPay.

Will ID True refund my subscription?

Refunds are evaluated on a case-by-case basis. ID True does not guarantee refunds, but you can always politely ask a customer service representative, especially if you recently signed up or are dissatisfied with the service.

How can I reach ID True to cancel?

The only way to directly reach ID True is by calling 1-800-443-2205 Monday through Friday from 6 am to 6 pm PT. Alternatively, you can use DoNotPay’s cancellation service to handle the process for you.

Can I cancel ID True without calling?

The only way to cancel ID True without calling is by using DoNotPay, a third-party service that will process the cancellation on your behalf. There is no option to cancel via email, live chat, ID True’s website, or an app.

What is ID True’s customer service number?

ID True’s customer service phone number is 1-800-443-2205. Representatives are available Monday through Friday from 6 am to 6 pm Pacific Time.

How much does ID True cost per month?

ID True’s subscription plans range from $9.95 to $14.95 per month, depending on the level of access and type of reports you need.

Alternatives to ID True

If you’ve decided to cancel ID True but still need background check services, consider these alternatives:

  • BeenVerified: Offers background checks and people search services starting at $17.48/month. Includes mobile app access.
  • Intelius: Provides people search and background check reports. Prices start at $19.95/month for their Premier plan.
  • Instant Checkmate: Comprehensive background check service with subscriptions starting at $34.78/month. Offers both web and mobile app access.
  • PeopleFinders: People search and background check tool with prices starting at $24.95/month. Unlimited searches on basic plan.
  • TruthFinder: Detailed background check service with monthly subscriptions starting at $27.78. Offers both web and mobile access.

When choosing a new background check provider, consider factors like pricing, search functionality, depth of reports, and ease of cancellation. Reading customer reviews can also provide insight into the quality and reliability of the service.

Key Takeaways

  • ID True is a subscription-based background check service that provides detailed reports on individuals.
  • To cancel ID True, you must call their customer service at 1-800-443-2205 or use DoNotPay’s cancellation service. There is no online cancellation option.
  • Refunds are not guaranteed but are considered on a case-by-case basis. It doesn’t hurt to politely inquire.
  • If you have trouble canceling by phone, consider stopping payment through your bank or filing a complaint with the BBB.
  • There are many alternative background check services to consider, like BeenVerified, Intelius, and Instant Checkmate. Compare pricing and features to find the best fit.

Canceling ID True may take a bit of persistence, but it is possible. By following the steps outlined above and exploring your options, you can successfully end your subscription and move on to a service that better meets your needs. Don’t let cancellation challenges deter you from protecting your personal information and privacy.